Each Kedarnath piece is crafted using certified materials as stated on the product page — whether that's solid gold, gold vermeil, or natural and lab-grown diamonds. The exact composition, purity, and stone details are always listed under "Product Specifications" on every product page.

You can use our printable ring size guide, available on every ring's product page, or measure an existing ring you own that fits well. If you're still unsure, our support team is happy to help you choose the right size before you order.

Yes. Every applicable piece ships with a certificate confirming metal purity and, where relevant, stone certification. This document is packed inside your jewelry box and also serves as proof of authenticity for insurance or resale.

We offer a 7-day return or exchange window from the date of delivery, provided the piece is unworn, unused, and returned with its original packaging, tags, and certificate. Customized and engraved pieces are not eligible for return.

Store each piece separately in its box or a soft pouch to avoid scratches. Avoid contact with perfume, lotion, and water, and clean gently with a soft, dry, lint-free cloth. We recommend a professional polish once a year to keep the brilliance intact.

Many of our designs can be customized in size, metal tone, or with a personal engraving. Look for the "Customize" option on the product page, or write to our support team with your requirements and we'll guide you through it.

Ready-to-ship pieces are typically delivered within 3–7 business days. Made-to-order or customized pieces may take 10–15 business days, as each one is crafted individually. Exact timelines are shown at checkout based on your pin code.

Yes, we ship to most countries worldwide. International orders may take 7–14 business days depending on the destination, and any customs duties or import taxes are payable by the customer upon delivery.

Absolutely. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card or banking details on our servers, and every order is backed by secure checkout protocols.

Yes. As soon as your order ships, you'll receive a tracking link via email and SMS. You can also track it anytime by logging into "My Orders" on our website.

Please share an unboxing video or photos within 48 hours of delivery and reach out to our support team. Once verified, we'll arrange a free replacement or full refund — whichever you prefer.

Yes, most pieces come with a 6-month warranty covering manufacturing defects such as stone setting or plating issues under normal use. Warranty terms are listed on each product page.

Orders can be cancelled or modified within 2 hours of placing them, as long as they haven't entered processing. After that, since most pieces are prepared for shipping quickly, changes may not be possible — please contact support right away.

Every order arrives in our signature Kedarnath box, ready to gift. You can also add a personalized note at checkout, and festive gift packaging is available during select seasons at no extra cost.

Our team is available via WhatsApp, email, or the contact form on our website, Monday to Saturday, 10 AM to 7 PM. We typically respond within a few hours on business days.